We hope that you are happy with the items you have purchased. If you are not, we will accept returned or exchange unworn or defective merchandise within 30 days of delivery date. Returns/exchanges will not be accepted after 30 days. All merchandise must be returned in the original packaging with tags attached. Merchandise marked "as is" or "final sale" cannot be returned or exchanged.
For returns accompanied by a packing slip, refunds will be issued in the form of original payment for the price noted on the slip. Credits should appear on your next credit card billing statement. Refunds may take up to one billing cycle to take effect, but we do our best to expedite the process. Once we have processed the return (which takes 1-3 business days), it is up to your financial institution to complete refund. If you do not have your packing slip, please contact us at (866) 945-9155 and we will be happy to assist you in obtaining one.
Without the packing slip, a refund will be made in the form of an even exchange or a merchandise credit will be issued for the current selling price. If you received the item as a gift and price information is not indicated on the front of the slip, please contact us at (866) 945-9155 to ensure you receive proper reimbursement.
Shipping and handling charges are not refundable. Please do not "refuse", "reject" or ignore any shipments. If you change your mind, please contact us at (866) 945-9155 or email us at [email protected] for a resolution. If an item is returned to us without an Return Merchandise Authorization (RMA), you will be charged the return shipping fee plus 15% restocking fee.
RETURN BY MAIL
Mail your merchandise back to us using the pre-paid UPS shipping label and we'll simply deduct a flat fee of $6.95 from your order refund for return postage. Flat fee applies to the continental US only. Hawaii, Alaska, Puerto Rico, please call customer service or email [email protected]. If you decide not to use the pre-paid label, the $6.95 fee will not be charged.
Follow these instructions to package your return and mail it back to us:
1. Circle the item(s) that you are returning, note the quantity and return reason code(s) for each item on your packing slip.
2. Pack and seal your return securely, in the original package if possible, and include the completed packing slip. Other tracking labels are shown.
3. Take the package to your nearest UPS drop-off location.
If UPS does not service your area or is not convenient for you, please select the carrier of your choice and use the below mailing address to return your items after following steps 1 and 2 above.
9568 Deereco Road
Timonium, MD 21093
We suggest that you send your return via USPS Priority Mail and request a delivery confirmation tracking number. This will ensure that you receive confirmation when the package is delivered to us. You will also have a means of tracking your package should it become lost in the mail.
EXCHANGE BY MAIL
If you choose to exchange your purchase by mail, you are responsible to ship the shoes back to us. If you request for a prepaid return label, a discounted charge of $6.95 will be charged to your credit card or Paypal. For the first exchange, we will send the shoes to you at our expense. After initial exchange, you will be charged an additional shipping fees.
Once your product is delivered to the warehouse, the credit for the returned item(s) will be credited to your credit or debit card. Your credit card or debit card will be authorized and charged as a new transaction when your order/exchange item(s) are processed and shipped. If the product is for an even exchange, we will not credit or debit your card.
These two transactions may occur within the same day. The availability of funds in your account may depend upon the amount of time it takes your bank to clear the funds (often up to 7 business days).
Please allow two weeks for your return to be processed. A credit should appear on your account within two billing cycles.
GENERAL RETURN/EXCHANGE POLICY
Unworn or defective merchandise may be returned/exchanged within 30 days of original purchase date. Returns/exchanges will not be accepted after 30 days. All merchandise must be returned in the original packaging with tags attached. Merchandise marked "as is" or "final sale" cannot be returned or exchanged.
ENVI Shoes retail locations will accept only returns/exchanges of merchandise purchased at a ENVI Shoes store or online at envishoes.com.
RETURNS WITH ORIGINAL RECEIPT
Refunds will be made in the form of original payment for the price paid. The refund will be in cash if the store’s minimum daily currency requirements can be met; otherwise we reserve the right to issue a refund in the form of a check. Accommodations will be made by means of an exchange or merchandise credit for gift card purchases.
RETURNS WITHOUT ORIGINAL RECEIPT
Refunds will be made in the form of an even exchange or a merchandise credit will be issued for the current selling price.
RETURNS THAT WERE PART OF A MULTIPLE ITEM OR MINIMUM PURCHASE PROMOTION
If, after the return, the balance remaining on the original purchase no longer meets the initial requirements of the promotion, the promotional discount will be forfeited and the refund will be adjusted accordingly.
PURCHASES MADE WITH A MERCHANDISE CREDIT
Refunds $20.00 and under will be issued in the form of cash. Refunds over $20.00 will be issued in the form of a merchandise credit.
GOVERNMENT ISSUED PHOTO ID
A government issued photo ID will be required for returns/exchanges without original receipt.
A one-time price adjustment may be made within 14 days of original purchase date with the original receipt.